Swa Diamond respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Swa Diamond Scheme mobile application.

By downloading, installing, or using our App, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use the Swa Diamond Gold Scheme App, we may collect the following information:

a) Personal Information

  • Full name
  • Phone number
  • Email address
  • Residential address
  • Identity proof details (if required for verification such as PAN/Aadhaar/ID card)
  • Payment details (limited, depending on the chosen payment gateway; we do not store sensitive card/bank details directly)

b) Non-Personal Information

  • Device information (model, operating system, app version)
  • IP address and general location
  • App usage data (features accessed, time spent, interactions)

2. How We Use Your Information

We may use the collected information for purposes including:

  • Registering and maintaining your Gold Scheme account
  • Facilitating secure payments and transactions
  • Sending payment reminders, offers, and scheme updates
  • Verifying your identity to comply with regulatory requirements
  • Enhancing user experience and improving App performance
  • Customer support and resolving queries
  • Marketing and promotional communications (only with your consent)

3. Sharing of Information

We respect your privacy and do not sell your information. However, we may share your information with:

  • Payment gateway providers (to process your payments securely)
  • Regulatory authorities (when legally required for compliance)
  • Service providers (such as SMS/email providers, IT infrastructure, and analytics services)
  • Internal business purposes (accounting, auditing, legal compliance)

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You may:

  • Access, update, or correct your personal details
  • Request deletion of your account and personal data (subject to legal/regulatory retention requirements)
  • Opt out of marketing communications

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law (such as financial or tax regulations).

7. Third-Party Links

Our App may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

8. Children’s Privacy

Our App is not directed to individuals under the age of 18. We do not knowingly collect information from minors.

9. Contact Us

If you have queries, concerns, or requests regarding this Privacy Policy, please contact us:

Swa Diamond
Email: [email protected]
Phone: 1800 257 8600